Disagreement is not automatically an error
Some insurance questions involve interpretation, consumer priorities or multiple reasonable ways to describe a trade-off. We may revise wording if a concern reveals ambiguity, but a request to change an evidence-based editorial conclusion is not necessarily a correction.
Broken sources and disappearing pages
Insurer websites change frequently. If a cited page disappears, we try to determine whether the underlying fact remains current using replacement official material. A dead link by itself does not prove that the prior statement was wrong, but it can trigger a source refresh.
Corrections and trust
We do not believe credibility requires pretending that a publication never makes mistakes. Credibility requires a clear process for finding, evaluating and fixing them. The broader standards governing our work are described in Editorial Standards and Research Methodology.
Information that helps us resolve a correction quickly
A useful correction request identifies the specific sentence, explains why it is inaccurate and points to evidence that directly addresses the issue. Screenshots can help show what a page said, but a current policy form, regulator notice or official insurer document is usually more useful for determining what the article should say now. If the issue is state-specific, please identify the state or policy form involved.
What happens after a correction
Once a material factual issue is confirmed, the live article is updated so future readers receive the corrected information. Related pages may also be reviewed when the same fact appears elsewhere in the PolicyRoutes content graph. This matters because an error in a company profile can also affect a comparison, claims article or internal-link sentence that relies on the same premise.
We may update titles, excerpts, meta descriptions or contextual links when they depend on the corrected fact. Corrections are not limited to the visible sentence if leaving related material untouched would preserve the same misunderstanding elsewhere on the site.